Privacy Policy
Last updated: June 2025
Privacy Policy
Health Horizon ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who visits our website or uses our services. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our website (www.thhorizons.com) and our transplant coordination services.
Health Horizon is registered and operates from Ahi Elvan Caddesi, 1951 Sokak No 2/14, Emirler, Etimesgut, Ankara, Türkiye. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
a) Personal Information You Provide:
When you fill out a contact form, request a consultation, or communicate with us, we may collect:
• Full name
• Email address
• Phone number
• Country of residence
• Medical condition or transplant-related enquiry details
• Any additional information you voluntarily provide in your message
b) Automatically Collected Information:
When you visit our website, we automatically collect certain technical information, including:
• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of each visit
• Click patterns and navigation behaviour
c) Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyse website traffic, and deliver targeted advertisements. See Section 7 for our detailed Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your enquiries and consultation requests
• To coordinate transplant services, including communication with partner hospitals, medical professionals, and visa agencies
• To provide you with relevant information about our kidney and liver transplant programs in India, Türkiye, and Tajikistan
• To improve our website functionality, content, and user experience
• To analyse website traffic and usage patterns through analytics tools
• To deliver and measure the effectiveness of advertising campaigns
• To comply with legal obligations and regulatory requirements
• To protect against fraud, unauthorised access, and other security threats
• To send service-related communications (we do not send unsolicited marketing emails without your consent)
3. Google Analytics, Google Ads, and Google AdSense
We use the following Google services on our website:
a) Google Analytics:
We use Google Analytics to collect and analyse information about how visitors use our website. Google Analytics uses cookies to gather data such as the number of visitors, the pages they visit, the time spent on each page, and how they arrived at our website. This data is aggregated and anonymised where possible. Google Analytics may transfer data to servers in the United States. For more information, please review Google's Privacy Policy at https://policies.google.com/privacy.
You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
b) Google Ads:
We use Google Ads to display advertisements and measure their performance. Google Ads may use cookies and similar technologies to serve ads based on your previous visits to our website and other websites. This includes the use of remarketing and conversion tracking.
c) Google AdSense:
Our website may display advertisements served by Google AdSense. Google AdSense uses cookies to serve ads based on your browsing history and interests. Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our website or other websites.
You can manage your Google ad personalisation preferences at https://adssettings.google.com. You may also visit www.aboutads.info to opt out of personalised advertising by third-party vendors.
4. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data with the following categories of third parties when necessary to provide our services:
a) Partner Hospitals and Medical Facilities:
We share relevant medical enquiry information with our partner hospitals and transplant centres in India, Türkiye, and Tajikistan to facilitate your treatment coordination. This may include your name, contact details, and medical condition information.
b) Visa and Travel Agencies:
To assist with visa processing, travel arrangements, and accommodation, we may share your name, contact details, and travel-related information with trusted visa agencies and travel service providers.
c) Technology and Service Providers:
We use third-party service providers for website hosting, analytics (Google Analytics), advertising (Google Ads, Google AdSense), and email communication. These providers process data on our behalf and are contractually obligated to protect your information.
d) Legal and Regulatory Authorities:
We may disclose your information if required to do so by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect the rights, safety, or property of Health Horizon, our users, or the public.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
• Secure HTTPS encryption for all website communications
• Access controls limiting data access to authorised personnel only
• Regular security assessments and updates
• Secure storage of personal data
While we take reasonable precautions to safeguard your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.
6. Your Rights Under Turkish Data Protection Law (KVKK)
As Health Horizon is registered in Türkiye, we comply with the Turkish Personal Data Protection Law No. 6698 (Kişisel Verilerin Korunması Kanunu — KVKK). Under KVKK, you have the following rights:
• The right to learn whether your personal data is being processed
• The right to request information about the processing of your personal data
• The right to learn the purpose of processing and whether data is used in accordance with its purpose
• The right to know the third parties to whom your personal data has been transferred, domestically or abroad
• The right to request correction of incomplete or inaccurate personal data
• The right to request deletion or destruction of your personal data under the conditions set forth in the law
• The right to object to any result that is against your interests arising from the analysis of your personal data exclusively through automated systems
• The right to claim compensation for damages arising from unlawful processing of your personal data
To exercise any of these rights, please contact us at transplant.coordinator@thhorizons.com. We will respond to your request within 30 days.
7. Cookie Policy
Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
a) Essential Cookies:
These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas. The website cannot function properly without these cookies.
b) Analytics Cookies:
We use analytics cookies (including those set by Google Analytics) to understand how visitors interact with our website. These cookies help us measure the number of visitors, identify the most popular pages, and understand how visitors navigate the site.
c) Advertising Cookies:
Advertising cookies (including those set by Google Ads and Google AdSense) are used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns. These cookies may track your browsing activity across different websites.
d) Functional Cookies:
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.
Managing Cookies:
You can control and manage cookies through your browser settings. Most browsers allow you to:
• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser
Please note that blocking or deleting cookies may affect the functionality of our website and your user experience.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:
• Contact form submissions and enquiry data are retained for up to 3 years
• Analytics data is retained in accordance with Google Analytics' data retention settings
• Cookie data is retained for the duration specified in Section 7
After the retention period expires, your data is securely deleted or anonymised.
9. International Data Transfers
As our services involve coordination across India, Türkiye, and Tajikistan, your personal data may be transferred to and processed in countries outside of your country of residence. We take appropriate safeguards to ensure that your personal data is protected in accordance with this Privacy Policy and applicable data protection laws when transferred internationally.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at transplant.coordinator@thhorizons.com, and we will take steps to delete such information promptly.
11. Third-Party Links
Our website may contain links to third-party websites, including hospital websites, government portals, and travel service providers. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:
Health Horizon
Ahi Elvan Caddesi, 1951 Sokak No 2/14, Emirler, Etimesgut, Ankara, Türkiye
Email: transplant.coordinator@thhorizons.com
Phone: +90 551 509 38 85
Last Updated: June 2025